An e-bike combines a traditional bike with a motor and a rechargeable battery, offering pedaling assistance. The motor helps up to 25 km/h (15.5 mph in the EU); you can ride further without assistance.
Do you need a license or insurance to ride an Atala e-bike?
No. Pedal-assisted e-bikes are equivalent to bicycles. You don't need a license, but always check local laws and wear a helmet.
Can I ride if the battery runs out?
Yes. Your Atala e-bike works like a normal bike even without electrical assistance. You'll never be left on foot.
How much range does an e-bike have on a single charge?
It depends on the model, the level of care and the terrain. Atala e-bikes offer an average of 50—120 km of range. Use Eco mode and pedal actively to increase it.
Which Atala e-bike is right for me?
Urban models are ideal for daily commutes, trekking for long distances, freighters for family transport, and performance for sporty cyclists. Retailers help you with size and try.
Do you have lowered or folding frames?
Yes. We offer low overhang frames for easier climbing and foldable models to save space.
How long does it take to charge the battery?
A full charge takes about 4—5 hours with a normal power outlet. Always recharge in dry environments and at room temperature.
How long does a battery last before replacing it?
Lithium-ion batteries typically last 3—5 years or 500—1,000 full cycles. Avoid total discharges and keep between 40% and 80% when you don't use it.
Are Atala e-bikes waterproof?
Yes. They are designed for use in the rain. However, avoid completely submerging the motor or battery. Dry your bike after heavy rain.
How much maintenance does an e-bike require?
Keep the chain clean and lubricated, check the tires regularly and have an annual check by a technician. Charge and store the battery properly to extend its life.
Where can I service my Atala bike?
At an authorized Atala dealer, for original spare parts and valid warranty. Find the nearest one with our locator.
Do Atala bikes have a warranty?
Yes. The frames have a multi-year warranty and the electrical components (motor, battery, controller) are covered for a defined period. The details vary depending on the [TBD] model.
How do I register my new bike?
Register it online or with the retailer to activate the warranty and receive updates.
How can I contact Atala support?
Fill out the form on our site or call us. Our team is available for technical, warranty, or product questions.
FAQ - Domande Frequenti
FAQ - Domande Frequenti
Still have questions about our e-bikes? Our customer support team is here to help you ride with confidence.
.avif){kind=logo}
.avif)